All information regarding the status of your order will be sent to you via email. As a result, it is particularly important for you to ensure that you enter a current email address when you place your order with the PUMA Online Shop and that you check your emails regularly.
If you have not received an order confirmation by email within 15 minutes of placing your order, check your spam filter before you do anything else.
If the spam filter does not contain an email from the PUMA Online Shop, contact PUMA Customer Service by telephone: +41 / 44 / 2 42 86 00.
When your package is passed to the dispatch partner, you will receive a confirmation of dispatch by email. This confirmation of dispatch will contain a package code or a control number that can be used to track the status of your package online.
UPS packages – international: Please enter the control number on the UPS Website.
TNT packages – international: Please enter the control number on the TNT Website.
Kiala packages – international: Please enter the control number on the Kiala Website.
PostNord packages – international: Please enter the control number on the PostNord Website.
Post Danmark packages – international: Please enter the control number on the Post Danmark.
Itella packages – international: Please enter the control number on the Itella.
Post AT packages – Austria: Please enter the control number on the Post AT.
Delivery is carried out by TNT Post staff. A total of two delivery attempts will be made on 6 days of the week. Then the package will be deposited at a TNT Post office in your immediate area.
You will receive a notification card which contains the necessary data you need to collect your package (branch name and address).
The package will be stored for three weeks. Then, at the end of this period, it will be returned to PUMA.
The delivery is only made via Kiala points (kiosks, fuel stations, etc.).
It will be deposited at a Kiala point, and a first notification will be sent to you by email.
A second notification will be sent to you by email 6 days later.
If the package is still not picked up (after another seven days), the package will be returned to PUMA with a "Not collected" notice.
Packages are delivered on 6 days of the week (Monday to Saturday) by the staff of post.at.
One delivery attempt will be made (including delivery to a neighbour or representative). If the driver does not find you at home, the package will be deposited at a post office for 21 days. You will receive a notification card which will enable you to collect the package. The card will contain the address of the post office from which you are able to collect your package. If you do not receive a notification card, and thus do not know where your package is currently located, you can use the Internet page http://www.post.at to find the post office. Enter your postcode into the branch search function.
If the package is not delivered successfully, it will be returned to PUMA.
One delivery attempt will be made, if you are not there the driver will leave a notification card in the letter box. The package will then be deposited at a post office for 7 days.
Packages to customers living on the Faeroe Islands are delivered via the Danish, Swedish or Finnish postal systems. There will be no additional costs incurred.
If the UPS driver does not find you at home, a notification card will be left indicating when the next delivery attempt will take place. They will attempt delivering two more times. You can use the supplied telephone number, at any time, to arrange a specific delivery time.
Land of origin
Service telephone number
International telephone number
0800 / 18 11 11
+420 / 2 / 33 00 33 00
+372 / 6 66 47 00
210 9984 000
+30 210 99 84 000
+36 / 1 / 8 77 00 00
0800 / 575757
+353 / 1 / 4 21 26 96
0800 / 877877
+39 / 2 / 25 08 88 88
+371 / 67 80 56 50
0800 / 2 25 10
+352 / 2 64 34 31
+34 / 0810 / 006630
+48 / 22 / 6 50 45 45
0800 / 20 50 20
+351 / 21 / 79 40 70 99
+421 / 21 64 44
+421 / 21 64 44
902 888 820
+34 / 91 7797373
Delivery Address and Shipping Address
Paying by invoice: Delivery and invoice address do not need to be the same.
Paying by credit/debit card: Delivery and invoice address do not need to be the same. You can have your package delivered to your work address.
Minimum Order Value
There is no minimum purchase order value.
We offer free shipping for order values from € 30,00. A shipping charge of € 4,90 will be applied on order values less than € 30,00.
You didn’t find your answers?
Have you still got questions? We would be pleased to answer your questions in German, English, French or Italian.
You are also welcome to call or write:
Hotline: +41 / 44 / 2 42 86 00 **
(Monday to Friday from 08.00 – 20.00)
PUMA at a Glance / PUMA is one of the world's leading sportlifestyle companies that designs and develops footwear, apparel and accessories. PUMA starts in Sport and ends in Fashion.
The official PUMA Online Store provides the largest selection of PUMA shoes, clothing, accessories and equipment available. Our Sport Performance and Lifestyle labels include categories such as Soccer, Running, Motorsport, Golf and Sailing. Sport Fashion features collaborations with renowned designers such as Alexander McQueen, Yasuhiro Mihara and Sergio Rossi, and modern collections such as Urban Mobility (with creative direction by Hussein Chalayan) and Rudolf Dassler Schuhfabrik. PUMA created such famous sneaker styles as the Suede, El Rey, Roma, Clyde, Mostro, Speed Cat, First Round and Cabana Racer. Our Motorsport collection features officially licensed Ferrari and Ducati logowear.
In soccer, PUMA is the official supplier to four European national teams Italy, Austria, Switzerland and Czech Republic. In addition, PUMA has a long-standing relationship with 9 African soccer federations Algeria, Burkina Faso, Cameroon, Gabon, Ghana, Ivory Coast, Senegal, South Africa, Togo. In the United States, PUMA is the official sport and lifestyle apparel, footwear and equipment supplier to the Women's Professional Soccer league (WPS).
As defined in the PUMAVision, we are committed to working in ways that contribute to the world by supporting Creativity, SAFE Sustainability and Peace, and by staying true to the values of being Fair, Honest, Positive and Creative in decisions made and actions taken.