Help
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Optimum Use
Browser Settings
In order to ensure the correct representation and functionality of the PUMA Online Shop, you will need a version of the Internet Explorer browser (as of version 6) or of Mozilla/Firefox (as of version 1.5) or later. For optimum page display, set the browser in such a way that Java and JavaScript are activated. The "Accept Cookies" function must be selected in order to be able to place products into the shopping bag.
Screen Resolution
A screen resolution of at least 1024 x 768 pixels will give the optimum display.
Cookie Settings
Here are some tips regarding the settings for cookie use for the most commonly used browsers. Additional information can be found in your software manual or on the website of the browser manufacturer.
Internet Explorer 6.0 for Windows:
- On the upper menu bar, click the "Tools" function
- Select "Internet options" from the sub-menu and then the "Data protection" item
- Set the Internet option to "Medium" and confirm using "OK"
If you only wish to permit cookies for a particular website, in this instance, for the PUMA Online Shop, do the following:
- On the upper menu bar, click the "Tools" function
- Select "Internet options" from the sub-menu and then the "Data protection" item
- Leave the Internet option in the Data protection menu as it is and click in the lower "Websites" section of the screen on the "Edit" button
- Enter www.shop.puma.com and select the "Permit" option, use "OK” to confirm your settings
What are Cookies
Cookies are alphanumerical identification elements that we transfer to the hard drive of your computer via your web browser. They enable our systems to recognise your browser and to offer you services, such as saving items in your shopping bag.
The Help function available in the menu bar of the majority of web browsers will explain how you can prevent your browser accepting new cookies, how you tell your browser when you have received a new cookie or how to deactivate all received cookies.
We also recommend that you log off completely when you finish using a computer that is shared and that has a browser set to accept cookies.
You didn’t find your answers?
Please see our Terms and conditions and Privacy policy pages.
Need assistance?
Have you still got questions? We would be pleased to answer your questions in German, English, French or Spanish.
You are also welcome to call or write:
Hotline: +41 / 44 / 2 42 86 00 **
(Monday to Friday from 08.00 – 20.00)
E-Mail: service-eu@shop.puma.com
PUMA Retail AG
Ostringstrasse 17
4702 Oensingen
Switzerland
Tel.:+41 / 44 / 2 42 86 00 **
Fax: +41 / 44 / 2 42 86 01 **
** Calls are charged at international rates.
