Couldn't find what you were looking for?
PUMA Gift Card
Where can I use my PUMA Gift Card?
The PUMA Gift Card can be used in the PUMA Online Shop (.de, .fr, .ch, .co.uk and .eu) and participating PUMA Stores worldwide.
A list of participating stores can be found at http://www.puma.com/stores.
Can I choose the value of the Gift Card?
Yes. The PUMA Gift Card can have any value from 20 € to the equivalent of 750 € and will be sold in the local currency of the Country it is purchased in.
How is the exchange rate calculated?
You can use your Gift Card in a Country outside of the Country of purchase. The system will automatically calculate the value of your Gift Card in the local currency of the Country you are using the Gift Card in. The exchange rate in these cases is calculated as an average of the relevant exchange rate for the previous month.
Do I have to spend the exact amount on my Gift Card?
No. If your purchase amount is less than the value of the Gift Card you can use the balance for a purchase at a later date. If your purchase is more than the value on the Gift Card you can use any other acceptable tender to make up the full amount.
Can I return product purchased with a Gift Card?
Yes. The normal PUMA return policy applies to any product purchased with a Gift Card.
How do I activate the Gift Card?
The Gift Card will be already activated once the you receive the delivery and is ready for usage.
Can I use/buy the Gift Card in the Mobile Shop?
No. The PUMA Gift Card cannot be purchased or redeemed in the Mobile Shop. The Gift Card can only be used through the PUMA Online Shop and participating PUMA Stores.
Can I recharge my Gift Card?
Your Gift Card can’t be recharged online but can be recharged or have value added to it at any participating PUMA Store worldwide. The amount added to the card can be any value more than 20 €.
How can I check my balance?
Your Gift Card balance can be checked online. To check your balance you will need your Gift Card number and your PIN number. You can also check your Gift Card balance by visiting any participating PUMA Store. Check balance here.
How long is my Gift Card valid?
The PUMA Gift Card is valid for seven (7) years from the time of activation or the date of the last transaction. The expiry date of your card can be checked online. Check balance here.
What do I do if I lose my Gift Card?
The PUMA Gift Card should be handled like cash. PUMA is not responsible for lost or stolen cards. The PUMA Gift Card can be used by anyone in possession of the card and the PUMA Stores are not obliged to check the identity of a person using the card.
Are there any fees associated with using my Gift Card?
No. There are no fees charged on PUMA Gift Cards or for using Gift Card related services.
Where is my next PUMA store?
For your nearest participating store click here. http://www.puma.com/stores.
Have questions about Gift Card?
Just ask +41 / 44 / 2 42 86 00
You didn’t find your answers?
Have you still got questions? We would be pleased to answer your questions in German, English, French or Spanish.
You are also welcome to call or write:
Hotline: +41 / 44 / 2 42 86 00 **
(Monday to Friday from 08.00 – 20.00)
PUMA Retail AG
Tel.:+41 / 44 / 2 42 86 00 **
Fax: +41 / 44 / 2 42 86 01 **
** Calls are charged at international rates.