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Deadline for ReturnsYou may return all items purchased in the PUMA Online Shop within 40 days of receipt of the merchandise. To return items free of charge, please use the supplied package return stickers.
Bear in mind that it is only possible for us to accept items that are returned in their original state.
The merchandise may not show signs of wear.
The same conditions apply to reduced price items.
Please keep the package delivery note in the event that it needs to be traced.
We strongly advise you to use to use the following method of returning items. (You are not legally obligated comply with this method):
- TNT NL: Please hand your package in at a TNT post office.
- TNT BE and Kiala: Please hand your package in at a Kiala point.
- UPS: Please arrange collection with UPS.
- Post AT: Please hand your package in at a post office.
If you choose another method of dispatch for your returns, you normally are responsible for the costs. The address for returns is:
PUMA Online Shop
Reimbursement of Merchandise Value
Reimbursement is normally completed between 3 and 5 days after we received the returned merchandise.
- Paying by invoice (only available for Austria):
If no payment has been made, the value of the returned merchandise can be deducted from the overall invoice sum. If you wish to return the entire order, there is no need to make any payment. If you return merchandise that has already been paid for, we will transfer the money back to your account.
- Paying by credit/debit card:
The value of the returned merchandise will be credited to your credit card account.
- Paying by PUMA Gift Card:
The value of the returned merchandise will be credited to your PUMA Gift Card. (For this reason we please you to keep the PUMA Gift Card for a while after using it in the PUMA Online Shop.)
Items Purchased from Stores
Please understand that we are only able to accept items purchased in our PUMA Online Shop.
We extend a guarantee of 24 months on all items.
Trying the Items on
The merchandise may not show signs of wear. Please ensure that when trying shoes on, you only walk on a carpet or other dirt-free surface. In the event of the merchandise showing wear, compensation may be demanded. This is not the case when the wear on the goods can be compared to the type of testing that would, for example, have been possible in a store.
You didn’t find your answers?
Have you still got questions? We would be pleased to answer your questions in German, English, French or Spanish.
You are also welcome to call or write:
Hotline: +41 / 44 / 2 42 86 00 **
(Monday to Friday from 08.00 – 20.00)
PUMA Retail AG
Tel.:+41 / 44 / 2 42 86 00 **
Fax: +41 / 44 / 2 42 86 01 **
** Calls are charged at international rates.